CANCELLATION AND RESCHEDULING POLICY

We understand that sometimes sudden changes are needed.
We will try our best to find a solution with you in the event of an unexpected change.

Cancellation policy

All events

  • Cancellations made more than 8 weeks before the booking date: A full refund of the amount paid will be given for cancellations made 8 weeks or more prior to the scheduled booking date. Any refunded amount will be calculated less a $150 AUD cancellation fee, less the cost of any parts or booking already captured, and less the cost of travel/accommodation when applicable.

  • Cancellations made within 4-8 weeks before booking date: 50% of the deposited amount will be refunded for cancellations made within 4-8 weeks before the scheduled booking date. If the full fee was paid, 80% will be refunded. Any refunded amount will be calculated less a $150 AUD cancellation fee, less the cost of any parts or booking already captured, and less the cost of travel/accommodation when applicable.

  • Cancellations made within 8 days-4 weeks before booking date: 30% of the deposited amount will be refunded for cancellations made within 8 days-4 weeks before the scheduled booking date. If the full fee was paid, 70% will be refunded. Any refunded amount will be calculated less a $150 AUD cancellation fee, less the cost of any parts or booking already captured, and less the cost of travel/accommodation when applicable.

  • Cancellations within 7 days of booking date: No refund will be given for cancellations made within 7 days of the scheduled booking date. However, booking may be rescheduled (see rescheduling policy).

    Travel and accommodation fees with cancellations and rescheduling:
    Travel and/or accommodation fees apply for bookings that require travel and/or accommodation. These fees are non-refundable in any circumstances when canceling or rescheduling.
    You will be responsible for any fees Capture co. incurs as a result of rescheduling or cancelling travel and accommodation associated with your booking.

Rescheduling policy

All events

  • 15 days or more notice given:
    Rescheduling requests made with 15 days or more notice of the booking date will not incur a rescheduling fee. However, rescheduling a booking may incur additional accommodation fees and additional travel fees, when applicable. You will be responsible for any fees Capture co. incurs as a result of rescheduling travel and accommodation associated with your booking.
    A new booking date must be chosen at the time of the rescheduling request, otherwise it will be classed as a cancellation, and the cancellation policy will apply.

  • 14 days or less notice given:
    A fee of $150 AUD will apply to reschedule your booking when 14 days or less notice is given. Rescheduling a booking may also incur additional accommodation fees and additional travel fees, when applicable. You will be responsible for any fees Capture co. incurs as a result of rescheduling travel and accommodation associated with your booking.
    A new booking date must be chosen at the time of the rescheduling request, otherwise it will be classed as a cancellation, and the cancellation policy will apply.